Clinic Policies

Our goal is to continue to provide quality individualized medical care for all our patients in a timely manner.  

Due to the high demand for appointments/Veterinary Care and the increase in No Call No Show’s for appointments, we are enforcing the appointment policies below. No call no shows for appointments are a dis-service to our current clients, pets, and our community as that time could have been utilized for a patient in need of veterinary care. This policy was made to allow more pets to be seen and medical care provided to pets in our community.

New clients/ patient policy: 

Please send ALL previous records, and current vaccine status prior to your pet’s first appointment.  They can be sent via email (preferred) to [email protected] OR via fax to 920-725-9040.  All new clients will be asked to make a deposit for your pet’s appointment at the time of scheduling.  

Surgeries & Dentals: 

All surgical procedures, and dental procedures require a non-refundable deposit to be made prior to the day of procedure.  To complete scheduling, you will be asked to make a non-refundable surgical deposit.   If you need to reschedule, and reschedule 1 full day prior to the scheduled procedure, your deposit will remain credited to your account.  IF you cancel the morning of your pet’s appointment, the deposit will be voided and not credited to your account.   In the event you forget and feed your pet the morning of your pet’s procedure, please first, call the clinic and see if we can still facilitate the procedure later in the day.  If we cannot, your surgical deposit will be re-used, and you will need to reschedule your pet’s procedure.  

Cancellation Policy: 

If it is necessary for you to cancel your scheduled appointment, please call with a 24 hour advanced notice.  We understand things come up; if you are sick or have an urgent need to cancel, please communicate this with our team as soon as possible. We would be happy to work with you on getting your appointment rescheduled.  Informing us at your earliest convenience will allow us to help another pet and family in need.   

Rescheduling your appointment: 

If it is necessary for you to reschedule your pet’s appointment, please call within 24 hours. We understand things come up; if you are sick or have an urgent need to reschedule, please communicate this with our team. We would be happy to work with you on getting your appointment rescheduled. Please see our news section on our website for updates on our COVID-19 policy. 

Late appointment policies:

Non-negotiable: Appointments that arrive later than 7 minutes will be asked to reschedule.  Late appointments carry over into the next appointment. We need to respect the time of those pets that also need our services.  

No Call No Show policies:  

After ONE no call no shows- You will be asked to prepay for your pet’s next service OR exam in full for your pet’s upcoming needs.  (i.e. Wellness exam, Consult exam, Tech appt) After TWO no call no shows- You will be INACTIVATED as a client.  This means your pet(s) will be inactivated as well.   

Once you are inactivated, we will no longer facilitate medication refills, food refills, preventatives, etc. for any of your pet(s). 

To be reinstated as a client:  

We understand things happen and would be happy to get you and your pets reinstated.   If your pet needs a service, you must pre-pay for the pet’s full intended service exam (Wellness, Sick/ consult, urgent etc.).   IF your pet needs medications and is UP TO DATE with an ANNUAL exam- you may pay a $15 reinstatement fee.  This will activate your pet(s) that are UP TO DATE with their ANNUAL exam and allow further refills and medical services to be rendered.    

We ask that you call us promptly if you know you will not be on time or need to reschedule. We can be reached at 920-725-8307.  We thank you for your continued support and understanding.